Pets and the Renters’ Rights Act: What landlords need to know

Understanding what constitutes a reasonable response to a pet request, the timescales involved, and how the new rules may affect your responsibilities will be essential. In this Q&A, we answer some of the most common questions about pets and the changes to renters’ rights.

Q: What has changed for tenants who want to keep a pet?
A: Since 1 May 2026, tenants have the legal right to request permission to keep a pet in their rented home, and landlords cannot unreasonably refuse that request.


Q: Does a landlord have to allow pets?
A: Not always. Landlords can refuse a request if they have a reasonable justification, but blanket “no pets” policies are no longer acceptable.


Q: How long does a landlord have to respond?
A: Landlords are generally required to respond to a pet request within 28 days.


Q: What should landlords consider when a pet request is made?
A: Landlords must consider if they can reasonably withhold consent. To help their decision, they may need to review tenancy agreements, superior leases, insurance arrangements and property suitability before making a decision.


Q: What does this mean for landlords?
A: Landlords need to ensure their policies, documentation and insurance arrangements reflect the new rules and assess any requests on a case-by-case basis.


Q: Where can landlords get help understanding the changes?
A: Expert legal advice can help landlords understand their rights and responsibilities under the new legislation and how it applies to their circumstance.